Delivery Information & Restrictions

Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Typical delivery times:

Domestic Orders: 1–5 business days
European Orders: 3–10 business days
International Orders: 5–15 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

Any applicable shipping fees will be displayed before you complete your purchase.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Delivery Restrictions

Due to international regulations regarding fragrance products containing alcohol, we may be unable to ship certain items to specific countries or regions.

We reserve the right to cancel and refund orders that cannot be legally or safely shipped to the destination provided.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Lost or Delayed Shipments

If your order is delayed or appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and assist in finding a resolution.

Damaged Packages

If your package arrives visibly damaged, please take photos of the package before opening it and contact us immediately.

Claims for damaged shipments must be reported within a reasonable time after delivery.

Shipping Restrictions

We do not ship to:

P.O. Boxes (where prohibited by the carrier)
Countries or regions restricted by shipping regulations
Destinations where fragrance products are prohibited or heavily restricted

For questions regarding shipping or delivery, please contact:

Email: support@yourbrand.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)