Terms & Conditions

Terms & Conditions – Velour

Last Updated: [june 11, 2026]

Welcome to Velour. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General

These Terms apply to all visitors, users, and customers of Velour.

We reserve the right to modify or update these Terms at any time without prior notice. Changes will become effective upon publication on our website.

2. Eligibility

By using our website and placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are legally capable of entering into binding agreements.

3. Products

We strive to ensure that all product descriptions, images, and information are accurate. However, we do not guarantee that all content is error-free, complete, or current.

Due to the nature of fragrances, scent perception may vary from person to person. Differences in personal preference do not constitute a product defect.

We reserve the right to discontinue, modify, or limit the availability of products at any time.

4. Pricing & Payment

All prices are displayed in the applicable currency and include taxes where required by law, unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payment must be received and authorized before an order is processed and shipped.

5. Order Acceptance

Once an order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product availability

  • Pricing errors

  • Suspected fraud

  • Violation of these Terms

If payment has already been processed, a refund will be issued where appropriate.

6. Shipping & Delivery

Shipping times provided on our website are estimates only and are not guaranteed.

Velour is not responsible for delays caused by:

  • Shipping carriers

  • Customs procedures

  • Weather conditions

  • Events beyond our reasonable control

Risk of loss and ownership of products transfer to the customer upon delivery.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Due to hygiene, safety, and product integrity reasons, opened or used fragrance products may not be eligible for return unless defective or damaged upon arrival.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product names

  • Designs

  • Images

  • Videos

  • Text

  • Graphics

is the property of Velour or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with website functionality or security.

  • Use automated tools to scrape or collect website data.

  • Infringe upon intellectual property rights.

10. Limitation of Liability

To the fullest extent permitted by law, Velour shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Loss arising from website interruptions or delays

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

11. Disclaimer

The website and products are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding:

  • Continuous website availability

  • Accuracy of content

  • Suitability of products for individual preferences

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the country in which Velour is registered, without regard to conflict of law principles.

Consumers may also benefit from mandatory rights available under local consumer protection laws.

13. Contact Information

For questions regarding these Terms & Conditions, please contact:

Velour

Email: legal@velourfragrance.com

Website: www.velourfragrance.com