Privacy Policy

At Velour, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information:

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order history
Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Date and time of visits
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate about orders and deliveries
Improve our products and services
Personalize your shopping experience
Detect and prevent fraud
Comply with legal obligations
Send marketing communications (only where permitted by law)

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process personal data based on:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent, where required

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Marketing and analytics services
Legal or regulatory authorities when required by law

These third parties only receive information necessary to perform their services.

Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal obligations
Resolve disputes
Enforce our agreements

Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details below.

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.

You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our products and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or how your information is handled, please contact:

Velour

Email: privacy@velourfragrance.com

Website: [www.velourfragrance.com]